1. Information We Collect

When interacting with our store, we collect necessary transactional and operational data:

• Order & Delivery Details: Full name, complete physical shipping address, city, WhatsApp contact number, and email address.
• “Sell Your Mobile” Submissions: Device manufacturer, model, storage capacity, reported hardware condition, expected price, optional IMEI, and photographs uploaded to assess buyback value.
• Payment Data: Records of payment method selected (Cash on Delivery or Direct Bank Transfer). We do not store credit or debit card numbers on our infrastructure.
• Technical Data: Browser type, approximate location, and IP address collected for rate limiting, bot protection, and session security.

2. How Information is Used

We process customer data exclusively to conduct genuine business operations:

• Dispatching and tracking parcels through recognized courier networks (TCS, Leopards, Trax).
• Sending WhatsApp or SMS notifications regarding order status, delivery attempts, and trade-in quotes.
• Evaluating submitted devices and contacting sellers with official purchase offers.
• Administering warranty claims and replacement requests.

3. Zero Third-Party Data Selling

We do not sell, barter, or distribute your personal telephone numbers, addresses, or emails to marketing brokers or third-party lead aggregators. Customer information is shared strictly with operational courier couriers to facilitate parcel delivery.

4. Data Encryption & Security

All traffic is transmitted over 256-bit SSL/TLS encrypted connections. System administration requires multi-layer authentication, and customer records are retained only as long as necessary for tax and order verification purposes.

5. Privacy Inquiries

To request data review, correction, or deletion, email our administrative team at:

Email: ebbi.pgc9@gmail.com

Store: Mobile Link (mobilelink.store)