Return & Refund Policy
Return & Refund Policy
Standard Checking Warranty • Mobile Link (mobilelink.store)
We offer a straightforward 7-day checking period from the date of package delivery for all eligible smartphones and tech hardware.
1. When You Are Eligible for Replacement
- The unit is dead on arrival (DOA) or has an undisclosed hardware malfunction (faulty speaker, camera defect, charging failure).
- The received item differs from the ordered model, brand, color, or storage capacity.
- The parcel suffered visible physical transit damage (must be documented and reported within 24 hours of delivery).
2. Conditions for Return Approval
- Original Packaging: The device must be returned in its original manufacturer box with all included cords, adapters, manuals, and accessories intact.
- Physical Integrity: The unit must show no user-inflicted drop marks, cracks, liquid exposure, or burn damage.
- Account Removal: For smartphones and tablets, all personal iCloud, Google, or Mi accounts and screen locks must be completely removed prior to dispatch.
3. The 4-Step Claim Process
WhatsApp our support with your Order ID and an unboxing video or photos of the problem.
Our tech team reviews the issue within 24 hours and provides return shipping authorization.
Send the securely packed parcel to our return address via any registered courier service.
Following inspection, a brand replacement is dispatched or a bank refund is credited.
4. Refund Methods & Timelines
If a replacement item is out of stock, a direct monetary refund is processed within 2 to 4 business days via:
- Online Bank Transfer (All scheduled Pakistani banks)
- JazzCash Mobile Account
- Easypaisa Mobile Account
5. “Sell Your Mobile” Trade-In Guidelines
For customers trading in used phones through our online evaluation system:
- The initial online valuation is preliminary and contingent upon physical hardware verification.
- Full cash disbursement is made immediately once our inspection lab confirms that internal components, screen condition, and battery health match the declared submission.